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4 Laws of CxM

Quality, Consequences and the Construction Industrial Complex (part 304). Why are good Commissioning Managers so hard to find? The caliber of people in commissioning management really does matter. There are a lot of spreadsheet shufflers out there, but commissioning managers that have the "right stuff", are an elite minority. How…

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Algebra of Facilities Management

Facilities Management (FM) is going to have its 15 minutes of fame. Demand for safe, healthy, optimized buildings is starting come to the attention of politicians due to combination of: Tragedies such as the Grenfell Tower fire in the UK. Environmental degradation. Increasing awareness of just how bad IAQ and…

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Learning Vs Credentialing

Quality, Consequences and the Construction Industrial Complex (part 303). I read a great opinion piece recently (shout out to Prof G) that observed the best run, most efficient cartel in North America is the university system. Universities seem to have morphed into a luxury brand and debt trap. They suck…

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Short Vs Long Term Influence

Quality, Consequences and the Construction Industrial Complex (part 301). Influence is an exercise in soft power and if used carefully, can be a net benefit. This post is about different forms of influence. However, it is also in praise of great teachers who shape our lives if we realise it…

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Evidence

Quality, Consequences and the Construction Industrial Complex (part 300). The real genius of Google and Facebook was to link everything to identity. Whilst there are huge externalities due to surveillance and lack of privacy, linking identity to actions leads into a world of evidence based work and deliverables. The algebra…

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