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What is your NPS?

  • April 27, 2022

Quality, Consequences and the Construction Industrial Complex (part 322). Stop doing long form client surveys, just ask one question and determine your Net Promoter Score (NPS). NPS is a client loyalty and satisfaction measurement derived by asking clients how likely they are to recommend your firm to others on a…

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#064 Akira Jones Building Digital Twins

  • April 15, 2022

Quality, Consequences and the Construction Industrial Complex (part 321). Our guest this episode is Akira Jones, Director, Digital Services at HH Angus in Toronto Canada, talking about digital twins and digitization of building design, construction and operations. If you enjoy the Edifice Complex, please subscribe on YouTube  and / or…

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Biases & Fallacies

  • April 12, 2022

Quality, Consequences and the Construction Industrial Complex (part 320). Do we need therapy to move past our biases and fallacies? I am confident (see overconfidence bias below) that any therapist analyzing the construction industry and the people that work within it, would conclude we: Suffer from multiple bias's and fallacies.…

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10 Top Follows on LinkedIn

  • April 5, 2022

Quality, Consequences and the Construction Industrial Complex (part 319). I recently met someone new to the building design and construction circus. They asked me who they should follow on LinkedIn for inspiration and virtual mentoring. After some thought, I decided to exclude people I directly work with and directed them…

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